Home/CVE/An improper privilege check in the OTRS ticket move action in the agent interface allows any as agent authenticated at
CVE

CVE-2023-38058

An improper privilege check in the OTRS ticket move action in the agent interface allows any as agent authenticated at

An improper privilege check in the OTRS ticket move action in the agent interface allows any as agent authenticated attacker to perform a move of an ticket without the needed permission. This issue affects OTRS: from 8.0.X before 8.0.35.

MEDIUM · CVSS 4.1 EPSS 0.00204
Monitor
  • No active-exploitation, high-EPSS, or public-exploit signals - routine patching cadence
Sigma rules0 YARA rules0
⬡

Weakness Classification

CWE-269Improper Privilege Management
CWE-863Incorrect Authorization
▤

Affected Products & Versions

1
otrs>= 8.0.0 and < 8.0.35
▣

Scoring & Timeline

4.1
MEDIUM · CVSS v3.1 · security@otrs.com
View on NVD
Attack Vector
Network Adjacent Local Physical
Attack Complexity
Low High
Privileges Required
None Low High
User Interaction
None Required
Scope
Unchanged Changed
Confidentiality
None Low High
Integrity
None Low High
Availability
None Low High
Published to NVD24 Jul 2023 · 09:15 AM
CVSS VectorCVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:N/I:L/A:N
SSVC triage · cisa-vulnrichment
Exploitation
none
Automatable
no
Technical impact
partial
SSVC asks the questions that actually drive patch urgency: is it being exploited, can attacks be automated, and how total is the impact.
🔗

References & Sources

1
Source URLs (vendor pages, mailing lists, write-ups). Exploit/PoC links are in their own section above to avoid duplication.
https://otrs.com/release-notes/otrs-security-advisory-2023-07/Vendor Advisory
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