Home/CVE/Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the q
CVE

CVE-2021-36097

Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the q

Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.

LOW · CVSS 3.5 EPSS 0.00115
Monitor
  • No active-exploitation, high-EPSS, or public-exploit signals - routine patching cadence
Sigma rules0 YARA rules0
⬡

Weakness Classification

CWE-266Incorrect Privilege Assignment
▤

Affected Products & Versions

1
otrs>= 8.0.0 and <= 8.0.16
▣

Scoring & Timeline

3.5
LOW · CVSS v3.1 · security@otrs.com
View on NVD
Attack Vector
Network Adjacent Local Physical
Attack Complexity
Low High
Privileges Required
None Low High
User Interaction
None Required
Scope
Unchanged Changed
Confidentiality
None Low High
Integrity
None Low High
Availability
None Low High
Published to NVD18 Oct 2021 · 07:15 AM
CVSS VectorCVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N
🔗

References & Sources

1
Source URLs (vendor pages, mailing lists, write-ups). Exploit/PoC links are in their own section above to avoid duplication.
https://otrs.com/release-notes/otrs-security-advisory-2021-20/Release NotesVendor Advisory
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