Home/CVE/Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface
CVE

CVE-2021-21435

Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface

Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions.

8.0.x version 8.0.10 and prior versions.

MEDIUM · CVSS 5.7 EPSS 0.00287
Monitor
  • No active-exploitation, high-EPSS, or public-exploit signals - routine patching cadence
Sigma rules0 YARA rules0
⬡

Weakness Classification

CWE-200Exposure of Sensitive Information to an Unauthorized Actor
CWE-200Exposure of Sensitive Information to an Unauthorized Actor
▤

Affected Products & Versions

3
otrs>= 6.0.0 and <= 6.0.30
otrs>= 7.0.0 and <= 7.0.23
otrs>= 8.0.0 and <= 8.0.10
▣

Scoring & Timeline

5.7
MEDIUM · CVSS v3.1 · security@otrs.com
View on NVD
Attack Vector
Network Adjacent Local Physical
Attack Complexity
Low High
Privileges Required
None Low High
User Interaction
None Required
Scope
Unchanged Changed
Confidentiality
None Low High
Integrity
None Low High
Availability
None Low High
Published to NVD08 Feb 2021 · 11:15 AM
CVSS VectorCVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N
🔗

References & Sources

1
Source URLs (vendor pages, mailing lists, write-ups). Exploit/PoC links are in their own section above to avoid duplication.
https://otrs.com/release-notes/otrs-security-advisory-2021-02/Vendor Advisory
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