Home/CVE/When OTRS uses multiple backends for user authentication (with LDAP), agents are able to login even if the account is se
CVE

CVE-2020-1778

When OTRS uses multiple backends for user authentication (with LDAP), agents are able to login even if the account is se

When OTRS uses multiple backends for user authentication (with LDAP), agents are able to login even if the account is set to invalid. This issue affects OTRS.

8.0.9 and prior versions.

MEDIUM · CVSS 4.1 EPSS 0.00233
Monitor
  • No active-exploitation, high-EPSS, or public-exploit signals - routine patching cadence
Sigma rules0 YARA rules0
⬡

Weakness Classification

CWE-287Improper Authentication
CWE-287Improper Authentication
▤

Affected Products & Versions

1
otrs<= 8.0.9
▣

Scoring & Timeline

4.1
MEDIUM · CVSS v3.1 · security@otrs.com
View on NVD
Attack Vector
Network Adjacent Local Physical
Attack Complexity
Low High
Privileges Required
None Low High
User Interaction
None Required
Scope
Unchanged Changed
Confidentiality
None Low High
Integrity
None Low High
Availability
None Low High
Published to NVD23 Nov 2020 · 04:15 PM
CVSS VectorCVSS:3.1/AV:A/AC:L/PR:L/UI:R/S:U/C:L/I:L/A:N
🔗

References & Sources

1
Source URLs (vendor pages, mailing lists, write-ups). Exploit/PoC links are in their own section above to avoid duplication.
https://otrs.com/release-notes/otrs-security-advisory-2020-16/Release NotesVendor Advisory
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