Home/CVE/Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as
CVE

CVE-2020-1777

Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as

Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS.

7.0.21 and prior versions, 8.0.6 and prior versions.

MEDIUM · CVSS 4.3 EPSS 0.00237
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  • No active-exploitation, high-EPSS, or public-exploit signals - routine patching cadence
Sigma rules0 YARA rules0
⬡

Weakness Classification

CWE-200Exposure of Sensitive Information to an Unauthorized Actor
CWE-200Exposure of Sensitive Information to an Unauthorized Actor
▤

Affected Products & Versions

2
otrs>= 7.0.0 and <= 7.0.21
otrs>= 8.0.0 and <= 8.0.6
▣

Scoring & Timeline

4.3
MEDIUM · CVSS v3.1 · security@otrs.com
View on NVD
Attack Vector
Network Adjacent Local Physical
Attack Complexity
Low High
Privileges Required
None Low High
User Interaction
None Required
Scope
Unchanged Changed
Confidentiality
None Low High
Integrity
None Low High
Availability
None Low High
Published to NVD15 Oct 2020 · 07:15 PM
CVSS VectorCVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:L/I:N/A:N
🔗

References & Sources

1
Source URLs (vendor pages, mailing lists, write-ups). Exploit/PoC links are in their own section above to avoid duplication.
https://otrs.com/release-notes/otrs-security-advisory-2020-15/Vendor Advisory
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