Home/CVE/An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5
CVE

CVE-2019-18179

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.

MEDIUM · CVSS 4.3 EPSS 0.00403
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  • No active-exploitation, high-EPSS, or public-exploit signals - routine patching cadence
Sigma rules0 YARA rules0
▤

Affected Products & Versions

6
otrs>= 5.0.0 and <= 5.0.38
otrs>= 6.0.0 and <= 6.0.23
otrs>= 7.0.0 and <= 7.0.12
debian linuxall versions
opensuse backports sleall versions
opensuse leapall versions
▣

Scoring & Timeline

4.3
MEDIUM · CVSS v3.1 · cve@mitre.org
View on NVD
Attack Vector
Network Adjacent Local Physical
Attack Complexity
Low High
Privileges Required
None Low High
User Interaction
None Required
Scope
Unchanged Changed
Confidentiality
None Low High
Integrity
None Low High
Availability
None Low High
Published to NVD06 Jan 2020 · 08:15 PM
CVSS VectorCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
⚑

Vendor Advisories

3
suse-csafopenSUSE-SU-2020:1509-1
suse-csafopenSUSE-SU-2020:1475-1
suse-csafopenSUSE-SU-2020:0551-1
🔗

References & Sources

6
Source URLs (vendor pages, mailing lists, write-ups). Exploit/PoC links are in their own section above to avoid duplication.
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlMailing ListThird Party Advisory
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlMailing ListThird Party Advisory
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlMailing ListThird Party Advisory
https://community.otrs.com/security-advisory-2019-14-security-update-for-otrs-framework/PatchVendor Advisory
https://lists.debian.org/debian-lts-announce/2020/01/msg00000.htmlMailing ListThird Party Advisory
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
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