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CVE

CVE-2019-13457

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search res

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on.

MEDIUM · CVSS 4.3 EPSS 0.00443
Monitor
  • No active-exploitation, high-EPSS, or public-exploit signals - routine patching cadence
Sigma rules0 YARA rules0
⬡

Weakness Classification

CWE-200Exposure of Sensitive Information to an Unauthorized Actor
▤

Affected Products & Versions

1
otrs>= 7.0.0 and <= 7.0.8
▣

Scoring & Timeline

4.3
MEDIUM · CVSS v3.1 · cve@mitre.org
View on NVD
Attack Vector
Network Adjacent Local Physical
Attack Complexity
Low High
Privileges Required
None Low High
User Interaction
None Required
Scope
Unchanged Changed
Confidentiality
None Low High
Integrity
None Low High
Availability
None Low High
Published to NVD10 Mar 2020 · 06:15 PM
CVSS VectorCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
⚑

Vendor Advisories

3
suse-csafopenSUSE-SU-2020:1509-1
suse-csafopenSUSE-SU-2020:1475-1
suse-csafopenSUSE-SU-2020:0551-1
🔗

References & Sources

5
Source URLs (vendor pages, mailing lists, write-ups). Exploit/PoC links are in their own section above to avoid duplication.
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlBroken Link
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlBroken Link
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlBroken Link
https://otrs.com/release-notes/otrs-security-advisory-2019-11/Vendor Advisory
https://www.otrs.com/category/release-and-security-notes-en/Vendor Advisory
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