Home/CVE/An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19
CVE

CVE-2019-12497

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.

MEDIUM · CVSS 5.3 EPSS 0.00586
Monitor
  • No active-exploitation, high-EPSS, or public-exploit signals - routine patching cadence
Sigma rules0 YARA rules0
⬡

Weakness Classification

CWE-200Exposure of Sensitive Information to an Unauthorized Actor
▤

Affected Products & Versions

4
otrs>= 5.0.0 and <= 5.0.36
otrs>= 6.0.0 and <= 6.0.19
otrs>= 7.0.0 and <= 7.0.8
debian linuxall versions
▣

Scoring & Timeline

5.3
MEDIUM · CVSS v3.1 · cve@mitre.org
View on NVD
Attack Vector
Network Adjacent Local Physical
Attack Complexity
Low High
Privileges Required
None Low High
User Interaction
None Required
Scope
Unchanged Changed
Confidentiality
None Low High
Integrity
None Low High
Availability
None Low High
Published to NVD17 Jun 2019 · 05:15 PM
CVSS VectorCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N
⚑

Vendor Advisories

3
suse-csafopenSUSE-SU-2020:1509-1
suse-csafopenSUSE-SU-2020:1475-1
suse-csafopenSUSE-SU-2020:0551-1
🔗

References & Sources

6
Source URLs (vendor pages, mailing lists, write-ups). Exploit/PoC links are in their own section above to avoid duplication.
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlBroken Link
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlBroken Link
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlBroken Link
https://community.otrs.com/category/security-advisories-en/Vendor Advisory
https://lists.debian.org/debian-lts-announce/2019/06/msg00004.htmlMailing ListThird Party Advisory
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
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