Home/CVE/In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with
CVE

CVE-2017-9324

In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with

In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.

HIGH · CVSS 8.8 EPSS 0.01363
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  • Public exploit or PoC is available
  • CVSS base score ≥ 7.0
Sigma rules0 YARA rules0
⬡

Weakness Classification

CWE-269Improper Privilege Management
▤

Affected Products & Versions

4
otrs>= 3.3.0 and <= 3.3.16
otrs>= 4.0.0 and <= 4.0.23
otrs>= 5.0.0 and <= 5.0.19
debian linuxall versions
⚠

Public Exploits & PoCs

1
pocpacketstormsecurity.com · OTRS-Install-Dialog-Disclosure.htmlpacketstormsecurity.com
◈

Detection Rules (IDS/IPS)

1
et-openET WEB_SPECIFIC_APPS OTRS Installation Dialog (after auth) attemptweb-application-attack
Open rulesets (ET Open, Snort Community, abuse.ch) link to source. Commercial rulesets are reference-only.
▣

Scoring & Timeline

8.8
HIGH · CVSS v3.0 · cve@mitre.org
View on NVD
Attack Vector
Network Adjacent Local Physical
Attack Complexity
Low High
Privileges Required
None Low High
User Interaction
None Required
Scope
Unchanged Changed
Confidentiality
None Low High
Integrity
None Low High
Availability
None Low High
Published to NVD12 Jun 2017 · 06:29 AM
CVSS VectorCVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
🔗

References & Sources

2
Source URLs (vendor pages, mailing lists, write-ups). Exploit/PoC links are in their own section above to avoid duplication.
http://www.debian.org/security/2017/dsa-3876Third Party Advisory
https://www.otrs.com/security-advisory-2017-03-security-update-otrs-versions/Vendor Advisory
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