Home/CVE/In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacke
CVE

CVE-2017-16854

In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacke

In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.

MEDIUM · CVSS 6.5 EPSS 0.00358
Monitor
  • No active-exploitation, high-EPSS, or public-exploit signals - routine patching cadence
Sigma rules0 YARA rules0
⬡

Weakness Classification

CWE-200Exposure of Sensitive Information to an Unauthorized Actor
▤

Affected Products & Versions

5
otrs>= 3.3.0 and <= 3.3.20
otrs> 4.0.0 and <= 4.0.26
otrs>= 5.0.0 and <= 5.0.24
otrs>= 6.0.0 and <= 6.0.1
debian linuxall versions
▣

Scoring & Timeline

6.5
MEDIUM · CVSS v3.0 · cve@mitre.org
View on NVD
Attack Vector
Network Adjacent Local Physical
Attack Complexity
Low High
Privileges Required
None Low High
User Interaction
None Required
Scope
Unchanged Changed
Confidentiality
None Low High
Integrity
None Low High
Availability
None Low High
Published to NVD08 Dec 2017 · 05:29 PM
CVSS VectorCVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N
🔗

References & Sources

3
Source URLs (vendor pages, mailing lists, write-ups). Exploit/PoC links are in their own section above to avoid duplication.
https://lists.debian.org/debian-lts-announce/2017/12/msg00015.htmlMailing ListThird Party Advisory
https://www.debian.org/security/2017/dsa-4066Third Party Advisory
https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/Broken Link
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