Home/CVE/Multiple SQL injection vulnerabilities in Open Ticket Request System (OTRS) Help Desk 3.0.x before 3.0.22, 3.1.x before
CVE

CVE-2013-4717

Multiple SQL injection vulnerabilities in Open Ticket Request System (OTRS) Help Desk 3.0.x before 3.0.22, 3.1.x before

Multiple SQL injection vulnerabilities in Open Ticket Request System (OTRS) Help Desk 3.0.x before 3.0.22, 3.1.x before 3.1.18, and 3.2.x before 3.2.9 allow remote authenticated users to execute arbitrary SQL commands via unspecified vectors related to Kernel/Output/HTML/PreferencesCustomQueue.pm, Kernel/System/CustomerCompany.pm, Kernel/System/Ticket/IndexAccelerator/RuntimeDB.pm, Kernel/System/Ticket/IndexAccelerator/StaticDB.pm, and Kernel/System/TicketSearch.pm.

HIGH · CVSS 8.8 EPSS 0.00897
Schedule remediation
  • CVSS base score ≥ 7.0
Sigma rules0 YARA rules0
⬡

Weakness Classification

CWE-89Improper Neutralization of Special Elements used in an SQL Command ('SQL Injection')
▤

Affected Products & Versions

6
otrs>= 3.0.0 and <= 3.0.21
otrs>= 3.1.0 and <= 3.1.17
otrs>= 3.2.0 and <= 3.2.8
otrs itsm>= 3.0.0 and <= 3.0.8
otrs itsm>= 3.1.0 and <= 3.1.9
otrs itsm>= 3.2.0 and <= 3.2.6
▣

Scoring & Timeline

8.8
HIGH · CVSS v3.1 · cve@mitre.org
View on NVD
Attack Vector
Network Adjacent Local Physical
Attack Complexity
Low High
Privileges Required
None Low High
User Interaction
None Required
Scope
Unchanged Changed
Confidentiality
None Low High
Integrity
None Low High
Availability
None Low High
Published to NVD09 Aug 2021 · 07:15 PM
CVSS VectorCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
⚑

Vendor Advisories

1
suse-csafopenSUSE-SU-2024:10073-1
🔗

References & Sources

1
Source URLs (vendor pages, mailing lists, write-ups). Exploit/PoC links are in their own section above to avoid duplication.
https://web.archive.org/web/20130817120539/http://www.otrs.com/de/open-source/community-news/security-advisories/security-advisory-2013-05/PatchVendor Advisory
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