Home/CVE/Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.
CVE

CVE-2013-3551

Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.

Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, and OTRS ITSM 3.0.x before 3.0.8, 3.1.x before 3.1.9, and 3.2.x before 3.2.5 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.

MEDIUM · CVSS 6.5 EPSS 0.00303
Monitor
  • No active-exploitation, high-EPSS, or public-exploit signals - routine patching cadence
Sigma rules0 YARA rules0
⬡

Weakness Classification

CWE-200Exposure of Sensitive Information to an Unauthorized Actor
▤

Affected Products & Versions

6
otrs>= 3.0.0 and < 3.0.20
otrs>= 3.1.0 and < 3.1.16
otrs>= 3.2.0 and < 3.2.7
otrs itsm>= 3.0.0 and < 3.0.8
otrs itsm>= 3.1.0 and < 3.1.9
otrs itsm>= 3.2.0 and < 3.2.5
▣

Scoring & Timeline

6.5
MEDIUM · CVSS v3.1 · cve@mitre.org
View on NVD
Attack Vector
Network Adjacent Local Physical
Attack Complexity
Low High
Privileges Required
None Low High
User Interaction
None Required
Scope
Unchanged Changed
Confidentiality
None Low High
Integrity
None Low High
Availability
None Low High
Published to NVD21 Feb 2020 · 04:15 PM
CVSS VectorCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N
⚑

Vendor Advisories

1
suse-csafopenSUSE-SU-2024:10073-1
🔗

References & Sources

2
Source URLs (vendor pages, mailing lists, write-ups). Exploit/PoC links are in their own section above to avoid duplication.
http://advisories.mageia.org/MGASA-2013-0196.htmlThird Party Advisory
https://bugs.gentoo.org/show_bug.cgi?id=CVE-2013-3551Issue TrackingThird Party Advisory
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