Home/CVE/Open Ticket Request System (OTRS) before 2.3.6 does not properly handle e-mail messages in which the From line contains
CVE

CVE-2010-4767

Open Ticket Request System (OTRS) before 2.3.6 does not properly handle e-mail messages in which the From line contains

Open Ticket Request System (OTRS) before 2.3.6 does not properly handle e-mail messages in which the From line contains UTF-8 characters associated with diacritical marks and an invalid charset, which allows remote attackers to cause a denial of service (duplicate tickets and duplicate auto-responses) by sending a crafted message to a POP3 mailbox.

MEDIUM · CVSS 5 EPSS 0.00589
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  • No active-exploitation, high-EPSS, or public-exploit signals - routine patching cadence
Sigma rules0 YARA rules0
⬡

Weakness Classification

CWE-20Improper Input Validation
▤

Affected Products & Versions

2
otrs<= 2.3.5
otrsall versions
▣

Scoring & Timeline

5
MEDIUM · CVSS v2 (legacy) · cve@mitre.org
View on NVD
This CVE predates CVSS v3; the legacy v2 score is shown so triage still has a severity to work with.
v2 Vector
AV:N/AC:L/Au:N/C:N/I:N/A:P
Published to NVD18 Mar 2011 · 04:55 PM
🔗

References & Sources

2
Source URLs (vendor pages, mailing lists, write-ups). Exploit/PoC links are in their own section above to avoid duplication.
http://bugs.otrs.org/show_bug.cgi?id=3426
http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807
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