Home/CVE/FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.212, FreeScout does not
CVE

CVE-2026-39384

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.212, FreeScout does not

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.212, FreeScout does not take the limit_user_customer_visibility parameter into account when merging customers. This vulnerability is fixed in 1.8.212.

HIGH · CVSS 7.6 EPSS 0.00046
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  • Public exploit or PoC is available
  • CVSS base score ≥ 7.0
Sigma rules0 YARA rules0
⬡

Weakness Classification

CWE-639Authorization Bypass Through User-Controlled Key
▤

Affected Products & Versions

1
freescout< 1.8.212
⚠

Public Exploits & PoCs

1
pocgithub.com · GHSA-j6v9-22vq-53vhgithub.com
▣

Scoring & Timeline

7.6
HIGH · CVSS v3.1 · security-advisories@github.com
View on NVD
Attack Vector
Network Adjacent Local Physical
Attack Complexity
Low High
Privileges Required
None Low High
User Interaction
None Required
Scope
Unchanged Changed
Confidentiality
None Low High
Integrity
None Low High
Availability
None Low High
Published to NVD07 Apr 2026 · 05:16 PM
CVSS VectorCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:H/A:L
SSVC triage · cisa-vulnrichment
Exploitation
poc
Automatable
no
Technical impact
partial
SSVC asks the questions that actually drive patch urgency: is it being exploited, can attacks be automated, and how total is the impact.
🔗

References & Sources

1
Source URLs (vendor pages, mailing lists, write-ups). Exploit/PoC links are in their own section above to avoid duplication.
https://github.com/freescout-help-desk/freescout/commit/b395a1179117af5e2df704c6bad71feeb301b4cePatch
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