Home/CVE/FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. In versions 1.8.208 and below, the Th
CVE

CVE-2026-32752

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. In versions 1.8.208 and below, the Th

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. In versions 1.8.208 and below, the ThreadPolicy::edit() method contains a broken access control vulnerability that allows any authenticated user (regardless of role or mailbox access) to read and modify all customer-created thread messages across all mailboxes. This flaw enables silent modification of customer messages (evidence tampering), bypasses the entire mailbox permission model, and constitutes a GDPR/compliance violation.

The issue has been fixed in version 1.8.209.

NONE EPSS 0.00049
Schedule remediation
  • Public exploit or PoC is available
  • SSVC automatable: yes - attacks can be scripted at scale
Sigma rules0 YARA rules0
⬡

Weakness Classification

CWE-284Improper Access Control
▤

Affected Products & Versions

1
freescout< 1.8.209
⚠

Public Exploits & PoCs

1
pocgithub.com · GHSA-wxg5-g9vv-v8g9github.com
▣

Scoring & Timeline

-
NONE · CVSS v3.1 · security-advisories@github.com
View on NVD
Attack Vector
Network Adjacent Local Physical
Attack Complexity
Low High
Privileges Required
None Low High
User Interaction
None Required
Scope
Unchanged Changed
Confidentiality
None Low High
Integrity
None Low High
Availability
None Low High
Published to NVD19 Mar 2026 · 10:16 PM
CVSS VectorCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:N/A:N
SSVC triage · cisa-vulnrichment
Exploitation
none
Automatable
yes
Technical impact
partial
SSVC asks the questions that actually drive patch urgency: is it being exploited, can attacks be automated, and how total is the impact.
🔗

References & Sources

2
Source URLs (vendor pages, mailing lists, write-ups). Exploit/PoC links are in their own section above to avoid duplication.
https://github.com/freescout-help-desk/freescout/commit/996a7f96337fdd8a1d1bbd0da0ec7ec85d160b11Patch
https://github.com/freescout-help-desk/freescout/releases/tag/1.8.209ProductRelease Notes
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