Home/CVE/SimpleHelp Path Traversal Vulnerability
CVE

CVE-2024-57728

SimpleHelp Path Traversal Vulnerability

SimpleHelp remote support software v5.5.7 and before allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.

HIGH · CVSS 7.2 ⚠ CISA KEV EPSS 0.5388 Ransomware: known
Act now
  • Listed on CISA KEV (known exploited in the wild)
  • Linked to known ransomware campaigns
  • SSVC exploitation status: active
  • EPSS ≥ 0.50 - high probability of exploitation in the next 30 days
  • EPSS percentile: top 2% of all CVEs by exploitation likelihood
  • CVSS base score ≥ 7.0
Sigma rules0 YARA rules0
⬢

Required Remediation

Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.

⬡

Weakness Classification

CWE-22Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal')
CWE-59Improper Link Resolution Before File Access ('Link Following')
▤

Affected Products & Versions

1
simple-help simplehelp< 5.5.8
▣

Scoring & Timeline

7.2
HIGH · CVSS v3.1 · cve@mitre.org
View on NVD
Attack Vector
Network Adjacent Local Physical
Attack Complexity
Low High
Privileges Required
None Low High
User Interaction
None Required
Scope
Unchanged Changed
Confidentiality
None Low High
Integrity
None Low High
Availability
None Low High
Published to NVD15 Jan 2025 · 11:15 PM
CVSS VectorCVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:H/A:H
SSVC triage · cisa-vulnrichment
Exploitation
active
Automatable
no
Technical impact
total
SSVC asks the questions that actually drive patch urgency: is it being exploited, can attacks be automated, and how total is the impact.
⚑

Vendor Advisories

1
cisaKEV-CVE-2024-57728
🔗

References & Sources

4
Source URLs (vendor pages, mailing lists, write-ups). Exploit/PoC links are in their own section above to avoid duplication.
https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/Third Party Advisory
https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57728US Government Resource
https://www.microsoft.com/en-us/security/blog/2026/04/06/storm-1175-focuses-gaze-on-vulnerable-web-facing-assets-in-high-tempo-medusa-ransomware-operations/Technical Description
https://www.trendmicro.com/vinfo/us/security/news/ransomware-spotlight/ransomware-spotlight-dragonforceThird Party Advisory
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