Home/CVE/SimpleHelp Path Traversal Vulnerability
CVE

CVE-2024-57727

SimpleHelp Path Traversal Vulnerability

SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.

HIGH · CVSS 7.5 ⚠ CISA KEV EPSS 0.94049 Ransomware: known
Act now
  • Listed on CISA KEV (known exploited in the wild)
  • Linked to known ransomware campaigns
  • SSVC exploitation status: active
  • EPSS ≥ 0.50 - high probability of exploitation in the next 30 days
  • EPSS percentile: top 0% of all CVEs by exploitation likelihood
  • Public exploit or PoC is available
  • SSVC automatable: yes - attacks can be scripted at scale
  • CVSS base score ≥ 7.0
Sigma rules0 YARA rules0
⬢

Required Remediation

Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.

⬡

Weakness Classification

CWE-22Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal')
CWE-22Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal')
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Affected Products & Versions

1
simple-help simplehelp< 5.5.8
⚠

Public Exploits & PoCs

1
nucleiSimpleHelp <= 5.5.7 - Unauthenticated Path Traversalhigh
◈

Detection Rules (IDS/IPS)

1
et-openET WEB_SPECIFIC_APPS SimpleHelp Support Server Unauthenticated Path Traversal (serverconfig.xml) (CVE-2024-57727)web-application-attack
Open rulesets (ET Open, Snort Community, abuse.ch) link to source. Commercial rulesets are reference-only.
▣

Scoring & Timeline

7.5
HIGH · CVSS v3.1 · cve@mitre.org
View on NVD
Attack Vector
Network Adjacent Local Physical
Attack Complexity
Low High
Privileges Required
None Low High
User Interaction
None Required
Scope
Unchanged Changed
Confidentiality
None Low High
Integrity
None Low High
Availability
None Low High
Published to NVD15 Jan 2025 · 11:15 PM
CVSS VectorCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N
SSVC triage · cisa-vulnrichment
Exploitation
active
Automatable
yes
Technical impact
total
SSVC asks the questions that actually drive patch urgency: is it being exploited, can attacks be automated, and how total is the impact.
⚑

Vendor Advisories

1
cisaKEV-CVE-2024-57727
🔗

References & Sources

3
Source URLs (vendor pages, mailing lists, write-ups). Exploit/PoC links are in their own section above to avoid duplication.
https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlierRelease Notes
https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/Third Party Advisory
https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57727US Government Resource
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