Home/CVE/SimpleHelp Missing Authorization Vulnerability
CVE

CVE-2024-57726

SimpleHelp Missing Authorization Vulnerability

SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with excessive permissions. These API keys can be used to escalate privileges to the server admin role.

CRITICAL · CVSS 9.9 ⚠ CISA KEV EPSS 0.39414 Ransomware: known
Act now
  • Listed on CISA KEV (known exploited in the wild)
  • Linked to known ransomware campaigns
  • SSVC exploitation status: active
  • EPSS ≥ 0.10 - elevated exploitation probability
  • EPSS percentile: top 3% of all CVEs by exploitation likelihood
  • CVSS base score ≥ 7.0
Sigma rules0 YARA rules0
⬢

Required Remediation

Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.

⬡

Weakness Classification

CWE-862Missing Authorization
▤

Affected Products & Versions

1
simple-help simplehelp< 5.5.8
▣

Scoring & Timeline

9.9
CRITICAL · CVSS v3.1 · cve@mitre.org
View on NVD
Attack Vector
Network Adjacent Local Physical
Attack Complexity
Low High
Privileges Required
None Low High
User Interaction
None Required
Scope
Unchanged Changed
Confidentiality
None Low High
Integrity
None Low High
Availability
None Low High
Published to NVD15 Jan 2025 · 11:15 PM
CVSS VectorCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:H/A:H
SSVC triage · cisa-vulnrichment
Exploitation
active
Automatable
no
Technical impact
total
SSVC asks the questions that actually drive patch urgency: is it being exploited, can attacks be automated, and how total is the impact.
⚑

Vendor Advisories

1
cisaKEV-CVE-2024-57726
🔗

References & Sources

4
Source URLs (vendor pages, mailing lists, write-ups). Exploit/PoC links are in their own section above to avoid duplication.
https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/Third Party Advisory
https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57726US Government Resource
https://www.microsoft.com/en-us/security/blog/2026/04/06/storm-1175-focuses-gaze-on-vulnerable-web-facing-assets-in-high-tempo-medusa-ransomware-operations/Technical Description
https://www.trendmicro.com/vinfo/us/security/news/ransomware-spotlight/ransomware-spotlight-dragonforceThird Party Advisory
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